dnyHelpRealm vs osTicket
PHP helpdesk ticket systems compared
dnyHelpRealm and osTicket are PHP help desks for collecting and managing customer support requests. dnyHelpRealm emphasizes ticket routing, email workflows, and APIs for freelancers and small teams, while osTicket focuses on a shared, self-hosted interface for inquiries from email, phone, and web forms.
dnyHelpRealm: Manage Customer Support Tickets
dnyHelpRealm is a PHP helpdesk for freelancers and small teams to receive and manage customer support requests by email, web forms, and API. It supports ticket routing, agent workflows, and email-based replies.
osTicket: Manage Customer Support Tickets
osTicket is a self-hosted support ticket system that brings customer inquiries from email, phone, and web forms into one agent interface. It suits teams that need a web-based, open-source workflow for organizing and responding to support requests.
| dnyHelpRealm | osTicket | |
|---|---|---|
| Language | PHP | PHP |
| License | MIT | GPL-2.0 |
| Stars | 47 | 3.9k |
| Forks | 11 | 1.8k |
| Last analyzed | Oct 3, 2026 | Oct 3, 2026 |
Key differences
- dnyHelpRealm accepts tickets through forms, email, and APIs; osTicket also lists phone as an intake channel.
- dnyHelpRealm highlights groups, ticket status, type, priority, notes, and customer information; osTicket highlights agent assignment and organizing or archiving tickets and replies.
- dnyHelpRealm is MIT-licensed, while osTicket is GPL-2.0-licensed, which may affect distribution of modified versions.
- dnyHelpRealm requires PHP and MariaDB, with SMTP and IMAP configuration for email workflows; osTicket requires a web server, PHP, and MySQL.
- dnyHelpRealm is especially aimed at freelancers and small teams; osTicket is presented for organizations running their own support system.
- Both projects are unarchived and use PHP, but the listed community metrics differ: dnyHelpRealm has 47 stars and 11 forks, while osTicket has 3.9k stars and 1.8k forks.
Choose dnyHelpRealm if you…
- need ticket routing by group and configurable status, type, or priority.
- want email replies, workspace FAQs, or REST and widget API options.
- prefer an MIT-licensed helpdesk aimed at freelancers and small teams.
Choose osTicket if you…
- need to bring phone inquiries alongside email and web form submissions into one agent interface.
- want to assign, organize, and archive tickets and responses in a self-hosted system.
- prefer a GPL-2.0-licensed project with a translatable interface and community language packs.
This comparison is generated with AI from the OSRepos analyses of both projects. Always check each project's repository and documentation before choosing.